IT Service Desk Manager

IT Service Desk Manager

Primary Location – Houston, TX

V-Soft Consulting is an end-to-end recruiting and staffing solution provider known for our ability to provide highly qualified consultants for any project at any scale.

What makes us different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and mid-market companies in the U.S., Canada, and Asia. V-Soft is a trusted partner with experience across diverse technology stacks to help business get IT done.

Like what you hear? Apply with V-Soft today!

V-Soft Consulting is currently hiring for an IT Service Desk Manager for our premier client in Houston, TX. This is a contract-to-hire position in the energy industry.

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Our client is unbale to sponsor at this time.

WHAT YOU’LL NEED:

Technical Requirements »

• ServiceNow ITSM and/or ITOM
• Windows Desktop OS - laptop, desktop, tablet, telephony and peripheral equipment
• Workplace strategy and transformation
• Workplace solutions
• Desktop support management
• Service delivery management

Education and Experience »

• Consulting experience is preferred
• Experience managing a staff of 15+

WHAT YOU’LL DO:

Job Responsibilities »

• Provide desktop managed service in locations within North America
• Accept service request and incident from the first or second level support via ServiceNow for specified locations
• Fulfill assigned service request and incidents from ServiceNow for local desktops, laptops and printers/plotters in scope
• Troubleshoot, install, configure and support monitors in single and multiple set ups
• Troubleshoot and support desk side network issues and connectivity
• Escalate service requests and incident resolution as necessary, involving other 3rd party level 3 support when required
• Provide laptop, desktop, tablet, telephony and other peripheral deployment
• Perform office moves - computers, printers, monitors, telephony, etc., and reconnect at new location; validate all hardware and network connections are in working order
• Install standard peripheral devices and applications, and escalate requests for non-standard peripherals and applications

Interested?

Qualified candidates should send their resumes to hgumm@vsoftconsulting.com

V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India and across the U.S., including Madison, Chicago, Denver, Harrisburg and Atlanta. Known as an agile innovative technology services company, we were recently rewarded the Large Business of the Year award from Louisville Business First, and were recognized among the top 100 fastest growing staffing companies in North America. V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner and Cisco Registered Partner, amongst many others.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.