Application Support Level II

Application Support Level II

Primary Location – Madison, Wisconsin  

V-Soft Consulting is an end-to-end recruiting and staffing solution provider known for our ability to provide highly qualified consultants for any project at any scale.  

What makes us different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and mid-market companies in the U.S., Canada, and Asia. V-Soft is a trusted partner with experience across diverse technology stacks to help business get IT done.  

Like what you hear? Apply with V-Soft today! 

V-Soft Consulting is currently hiring for an Application Support Level II for our premier client in Madison, Wisconsin. This is a long-term contract position in the financial services industry.  

WHAT YOU’LL NEED:  

 Technical Requirements and Certifications »

• Must be able to learn Gosu fundamentals, training will be provided
• Guidewire Claim Center
• Microsoft Office
• Microsoft Outlook
• PC Support
• Window7 +
• Windows - Active Directory
• Hardware Troubleshooting
• Technical Support (1st Level)
• Remote Assistance
• CA Service Desk

Education and Experience » 

• Experience supporting a Complex Vendor or Custom Applications (Our application is integrated with several other applications)

Knowledge, Skills and Abilities » 

• Excellent customer service - looking for a highly customer focused individual
• Excellent communication skills
  • Good verbal communication between integrated teams is essential to our success
  • Must provide feedback to Level 1 support for continuous process improvement
  • Written communication in the form of Knowledgebase updates and email communication
  • Communicate support activity via analytical/metrics reports to management
• Must be able to quickly understand technical concepts
• Must enjoy problem solving, perform triage, and take ownership for incident life-cycle process in Claim Center
• Organizational skills are essential

WHAT YOU’LL DO: 

Job Responsibilities » 

• Monitor and interpret the Error Queue and Workflow Failure monitoring and correction
• Will run weekly Metrics reports to track tickets

Interested? 

Qualified candidates should send their resumes to ktreinen@vsoftconsulting.com          

V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India and across the U.S., including Madison, Chicago, Denver, Harrisburg and Atlanta. Known as an agile innovative technology services company, we were recently rewarded the Large Business of the Year award from Louisville Business First, and were recognized among the top 100 fastest growing staffing companies in North America. V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner and Cisco Registered Partner, amongst many others. 

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.