Partner Support Coordinator III

Partner Support Coordinator

Primary Location – Centennial, CO

V-Soft Consulting is an end-to-end recruiting and staffing solution provider known for our ability to provide highly qualified consultants for any project at any scale.

What makes us different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, and managed services to Fortune 1000 and mid-market companies in the U.S., Canada, and Asia. V-Soft is a trusted partner with experience across diverse technology stacks to help business get IT done.

Like what you hear? Apply with V-Soft today!

V-Soft Consulting is currently hiring for a Partner Support Coordinator for our premier client in Centennial, CO. This is a contract/contract-to-hire position in the telecommunications industry.

Responsible for the coordination and facilitation of complex and/or strategic Business Class customer orders from point of sale through installation. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.

Education and Experience »

• High School Degree or Equivalent
• Generally requires 5-7 years related experience
• Demonstrated knowledge of SMB Services and Comcast Business construction process
• Candidates must have exceptional attendance record in current role
• Exceptional written & verbal communication skills
• High level of attention detail
• Exceptional time management and project management skills
• Strong experience with Salesforce
• Ability to thrive in a fast-paced environment
• Ideal candidates will be strong self-starters

Knowledge, Skills and Abilities »

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors and our communities

WHAT YOU’LL DO:

Job Responsibilities »

• Ensure order coordination, verification and corrections are completed within defined service level agreements.
• Work with the senior sales team to ensure customer orders are processed appropriately.
• Assist with incubating process for new products during the early phases of introduction.
• Manage strategic accounts.
• Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements.
• Provide order support and coordination for advanced voice and data services including the small business, mid-market and Enterprise channels.
• Meet defined scorecard productivity/quality metrics.
• Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate.
• Review contract and validate services with customers to ensure accuracy.
• Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
• Navigate through multiple systems to build, track and monitor orders.
• Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
• Identify opportunities for improvement and recommend solutions.
• Provide advanced technical support for multi-location customers.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Interested?

Qualified candidates should send their resumes to resumes@vsoftconsulting.com

V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India and across the U.S., including Madison, Chicago, Denver, Harrisburg and Atlanta. Known as an agile innovative technology services company, we were recently rewarded the Large Business of the Year award from Louisville Business First, and were recognized among the top 100 fastest growing staffing companies in North America.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (888) 452-9202.