Support Analyst

Support Analyst

Primary Location – Chicago, IL

V-Soft Consulting is an end-to-end recruiting and staffing solution provider known for our ability to provide highly qualified consultants for any project at any scale.

What makes us different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and mid-market companies in the U.S., Canada, and Asia. V-Soft is a trusted partner with experience across diverse technology stacks to help business get IT done.

Like what you hear? Apply with V-Soft today!

V-Soft Consulting is currently hiring for a Support Analyst for our premier client in Chicago, IL. This is a long-term contract position in the technology industry.

This Support Analyst position is a member of the Compliance Support team.  The ideal candidate will have a strong customer service background, understanding of networking, a strong desire to grow in the area of Information Security, and an ability to investigate, understand, and explain technical aspects of compliance requirements to technical and non-technical individuals.  In addition to possessing technical knowledge, a Support Analyst interacts extensively with customers and partners using polite professional etiquette.

WHAT YOU’LL NEED:

Technical Requirements and Certifications »

• Knowledge of networking protocols, including TCP/IP, basic firewall, routers and access control devices
• Background in information technology, knowledge of firewalls or networking experience is a plus
• Background in compliance, especially in PCI principals is a huge plus

Education and Experience »

• 2 or more years of information technology, security, or networking experience
• Prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment

Knowledge, Skills and Abilities »

• Fluent in a second language, we prefer Spanish or Portuguese, but French, Mandarin, Swedish, Polish, Russian, etc. are all greatly appreciated.
• Excellent customer service skills
• Excellent analytical thinking and problem solving skills
• Ability to clearly communicate technical issues in a short and concise manner, often to clients and colleagues who are not trained in security
• Strong verbal (phone) and written (email) communication skills
• Deadline and detail oriented
• Highly motivated and team oriented

WHAT YOU’LL DO:

Job Responsibilities »

• Interface with a variety of customers over the phone and via email, in a polite, positive, and professional manner
• Respond to needs and questions of customers concerning their compliance requirements
• Take responsibility for customer satisfaction
• Respond in a timely manner (within documented SLAs) to clients and internal colleagues
• Document actions in tickets to effectively communicate information internally and to customers
• Resolve problems independently; understand and follow escalation procedures

Interested?

Qualified candidates should send their resumes to bbisson@vsoftconsulting.com  

V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India and across the U.S., including Madison, Chicago, Denver, Harrisburg and Atlanta. Based in the Chicago office, you will be part of an agile innovative technology service company, recently recognized among the top 100 fastest growing staffing companies in North America.  V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner and Cisco Registered Partner, amongst many others.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (847) 425-1760.